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020 _a9788181282903
041 _aEnglish
082 _a650 KOB
100 _aKobayashi-Hillary, Mark
245 _aOutsourcing to India :
_bthe offshore advantage /
_cMark Kobayashi-Hillary
250 _a2nd edition
260 _aNew York :
_bSpringer,
_c2005.
300 _axxi, 320 p. :
_bill. ;
_c 24 cm.
500 _a Literaturverz. S. 301 - 320
505 _a to India.- First Impressions.- Indian History and Religion.- Contemporary Indian Politics.- Culture and Food.- Domestic Travel.- Security Concerns.- The Outsourcing Industry in India.- The Outsourcing Drivers.- The Major Industry Players in India.- Ownership Models and Partnership.- The Major Outsourcing Locations.- Industry Associations and Research Bodies.- How to Organise the Outsourcing Process.- Management Checklist Introduction.- Outsourcing Objectives.- Destination India.- Outsourcing Flavours.- Success Criteria.- Vendor Selection.- Legal Contract Arrangement.- Quality and the Service Level Agreement.- Migration and Knowledge Transfer.- Culture and Communication.- Adapt the Organisation.- Employee Transition and Exit Management.- The Risk Factors.- Future Potential.
650 _aEconomics
_a Business etiquette -- India.
_aComputer service industry -- Subcontracting -- India.
_aElectronic data processing departments -- Contracting out -- India.
_aGlobalization -- Economic aspects.
942 _c1
999 _c11526
_d11526