TY  - BOOK
AU  - Cloft, Penny W.; 
AU  - Kennedy, Brian M -- author
AU  - Kennedy, Michael N -- author
TI  - Success is assured : : satisfy your customers on time and on budget by optimizing decisions collaboratively using reusable visual models 
SN  - 9781032718101 (pbk.)
U1  - 658.8343 CLO 
PY  - 2019///
CY  - New York, NY.
PB  - Routledge, Taylor & Francis Group
KW  - Consommateurs Satisfaction
KW  - Consumer Behavior
KW  - Consumer satisfaction
KW  -  Decision Making
N1  - Success is Assured" was born from a pair using those design practices over a century ago: the Wright Brothers. They set about methodically learning the causal relationships between the different design decisions they needed to make and the performance of the airplane
ER  -