TY - BOOK AU - Kotter, John P TI - A sense of urgency SN - 9781422179710 (pbk.) U1 - 658.406 KOT PY - 2008/// CY - Boston, Mass. : PB - Harvard business press, KW - Organizational change. KW - Organization -- Management. KW - Leadership. KW - Personnel management. KW - Change Management N1 - It all starts with a sense of urgency -- Complacency and false urgency -- Increasing true urgency: one strategy, four tactics -- Tactic one: bring the outside in -- Tactic two: behave with urgency every day -- Tactic three: find opportunity in crises -- Tactic four: deal with NoNos -- Keeping urgency up -- The future: begin today ER -